Rules of use
The short version of what you agree to when you use a Zone4 account. If these change, staff will post about it in the news.
Your account
Everything that happens under your account is your responsibility. The account name cannot be changed once it is set, and letting anyone else use your account is your own risk.
Your password
Use a password you do not use anywhere else. Staff will never ask you for it in chat or by e-mail. If you think someone else has got into your account, change your password from My account straight away — changing it logs out every other device.
Cash
A top-up is credited once the network confirms the transaction. Send the exact amount in the currency the order asks for; short or wrong-currency payments may not be credited. Once cash is on an account it stays on that account — it cannot be transferred or refunded to money.
Fair play
No cheat software, no bots, no editing game files for an advantage. If you find a bug that hands out items or cash, tell staff. Using it again after you have found it counts as cheating.
Suspensions
Staff can suspend an account that breaks these rules. A suspended account cannot log in or top up, and any cash left on it cannot be spent. If you think a suspension is a mistake, get in touch.
What we store
We keep your account name, e-mail address, login times and IP addresses, top-up history and in-game purchase history. We use it to run the service, look into problems, and help you when you contact us.
Contacting staff
The channels staff use are posted in the news. Include your account name whenever you write in — it makes anything we have to check much faster.